OnSaleSeeds stands behind the seed orders we ship. If an order arrives damaged, incorrect, missing an item, mislabeled, or clearly does not match the seed quality described on the product page, contact us so we can make it right.

What we may offer

ReplacementFresh replacement seed when the issue is confirmed and inventory is available.
Store creditA practical option when replacement is unavailable or when credit is the fastest solution.
Refund supportRefunds may be offered for confirmed order problems according to the situation and product status.

What the guarantee covers

  • Damaged packets or shipping damage reported with order details.
  • Missing items, incorrect items, or labeling issues.
  • Clear product quality concerns that do not match the product page promise.
  • Practical troubleshooting when customers share germination conditions.

What affects garden results

Seeds are living products. Weather, soil temperature, moisture, planting depth, storage, pests, and local care can affect germination and harvest. Our guarantee covers the order we shipped and the seed quality we promised; it cannot guarantee a specific yield in every garden.

How to request help

  • Contact us within 14 days of delivery for damaged, missing, or incorrect items.
  • Include your order number, product name, delivery date, and photos when available.
  • For germination support, include planting date, seed depth, temperature, moisture, light, and photos so we can troubleshoot responsibly.